RETURN & REFUND POLICY

At Fashionheaven, operated by Codeparticle Technology, we strive to provide a reliable and pleasant shopping experience. In this document, “we,” “us,” and “our” refer to Codeparticle Technology, while “you,” “your,” and “user” denote our valued customers. By placing an order on our website, you agree to comply with the terms and conditions outlined below regarding returns and refunds. If you need to send an item back, the process and eligibility details are explained here for your ease and clarity.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Products must remain unused, unwashed, and in their original state, with all tags, labels, and packaging fully intact.
• All product tags, labels, and original boxes must be returned without damage.
• Items that show signs of wear, cleaning, alteration, or usage are not eligible for return.
• Return requests must be submitted within 48 hours from the date of delivery. To begin the process, please contact our customer support team within this time window.

Any product that does not fulfill these requirements will not be accepted for return.

Steps to Request a Return

Step 1: Submit Your Request

Send an email mentioning your Order ID along with the reason for return to codeparticletechnology01@gmail.com.

Step 2: Share Clear Images

If the item is faulty, damaged, or incorrect, attach clear photographs or videos highlighting the issue to speed up verification.

Step 3: Follow Provided Instructions

Once your return request is approved, you will receive detailed instructions regarding the return procedure.

We reserve the right to decline any return that does not comply with the stated guidelines.

Refund Procedure and Timeline

After we receive the returned product, our quality team will review it to confirm it meets our return standards. You will then be informed about the approval or rejection of your refund request. Upon approval, the refund amount will be credited back to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been successfully processed.

Partial Refund Policy

If a product partially meets the return criteria, such as missing packaging or minor wear, we may provide a partial refund based on the condition of the item and our assessment.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please notify us within 48 hours of delivery. Share clear photos or videos of the issue via email so we can review and resolve the matter quickly.

Need Help?

For any queries or assistance related to returns or refunds, please contact our support team at: codeparticletechnology01@gmail.com

Thank you for shopping with Fashionheaven. Your confidence in us means a lot, and we are always here to ensure your experience remains positive and satisfying.