GRIEVANCE REDRESSAL POLICY
At Fashionheaven, operated by Codeparticle Technology. We aim to deliver a dependable and positive shopping experience built on trust, fairness, and transparency. Every customer concern matters, and our grievance resolution framework ensures that complaints are handled promptly, respectfully, and in line with applicable legal standards.
A grievance refers to any concern, dissatisfaction, or issue raised by a customer regarding a product or service purchased through our platform that requires resolution. Such concerns may include, but are not limited to, product quality issues, manufacturing defects, incorrect or delayed deliveries, payment-related difficulties, challenges with returns, refunds, or exchanges, service-related dissatisfaction, or questions regarding our policies and procedures.
If you experience any concern, we encourage you to reach out using our official support channels. The grievance submission process is outlined below:
Visit the “Help Centre” or “Contact Us” section available on our website or mobile application.
Select the category or topic that best describes your concern for quicker handling.
Share accurate information including your order number, detailed description of the issue, and any supporting documents, images, or screenshots.
Once your submission is received, our customer support team will carefully review the matter and provide appropriate assistance.
If your issue remains unresolved or if you are dissatisfied with the resolution provided by our customer service team, you may escalate the matter to our appointed Grievance Officer in accordance with the Information Technology Act, 2000, and other relevant laws.
To uphold accountability and regulatory compliance, Fashionheaven has designated a Grievance Redressal Officer who oversees complaint handling, ensures impartial assessment, and addresses escalated concerns. You may contact the Grievance Officer directly via email at codeparticletechnology01@gmail.com.
An acknowledgment email confirming receipt of your grievance will be sent within 48 hours.
A unique ticket or reference ID will be issued to help track the progress of your complaint.
Our support team, in coordination with the Grievance Officer, will strive to resolve your concern at the earliest, typically within 7 working days or as required under applicable legal provisions.
You will receive regular updates regarding the progress of your grievance through your registered contact details.
A grievance will be considered resolved and formally closed under the following conditions:
For grievance-related queries or assistance, please reach out to us at: codeparticletechnology01@gmail.com
This Grievance Redressal Policy may be updated periodically. For the latest version, we recommend reviewing our Terms of Use and Privacy Policy pages regularly.
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